7 May 2018 Tampa Network Issues


We're seeing some packet loss from some locations to our TPA1 facility. Network engineers are aware and are currently working on a resolution. This should be resolved within just a few minutes.Update 2:26 PM ET: Network issues are mostly resolved at this point. If you are still experiencing issues please let us know via ticket or email to ... Read More »






17 Jan 2018 Main Site and Help Desk Unavailable 01/18/2018 - 7:00AM


We'll be running maintenance on the server that hosts our site and Help Desk. Both will be unavailable between 7:00 AM and 7:30 AM ET. Downtime is expected to be less than 10 minutes between those times.






21 Dec 2017 EVA Reboot


Server Eva had an emergency kernel update and was rebooted. It will return to service in just a few minutes.






20 Dec 2017 Roscoe Timeout


We're seeing issues with server Roscoe again and service timing out. We're currently investigating and hope to have an update here shortly.UPDATE 2:44 PM ET: Roscoe underwent an emergency reboot and service has been restored.UPDATE 3:11PM ET: We've initiated an emergency fsck on this server to repair any drive errors and we'll continue to monitor. ... Read More »






18 Oct 2017 LInus Timeouts


We're seeing some timeouts with server Linus.

We are investigating now.

UPDATE: 10:39 AM : LInus has been rebooted and all services have returned to normal.








13 Oct 2017 Amsterdam VM Node down


Greetings!

Martje3 in the Netherlands is timing out. We're currently investigating and will have an update shortly.

UPDATE 12:45 AM ET: Server is back online.






11 Sep 2017 Hurricane Irma Update


Greetings!We're alive and well! We're happy to report that no service was interrupted during the storm and all servers remained online and operational. Both data centers suffered power outages but the generators did their job as expected and no service was impacted at all.Support replies for noncritical issues may be delayed as there was damage to ... Read More »






6 Sep 2017 Hurricane Irma


With Hurricane Irma continuing its path towards the US and Florida, specifically, we wanted to advise all of our valued clients with the first of what is sure to be numerous updates over the coming days. While forecasts over the last 24 hours show Irma moving well east of our Florida data center locations, we want to communicate our ... Read More »






28 Aug 2017 Server cPanel Updates


Several shared servers are running cPanel updates tonight. These updates only last a few minutes but while they run, cPanel will be unavailable and some services may restart.






26 Jul 2017 Arlo2 Down


Arlo2 is reporting timeouts. We are currently investigating.03:28 PM ET: It appears that a faulty memory module is to blame. We are taking Arlo down now to replace the RAM.04:03 PM ET: Arlo2 is back online and services are starting to come online now.04:15 PM ET: Service should be fully restored now. Please open a ticket with our tech department ... Read More »