Tampa Network Issues

We're seeing some packet loss from some locations to our TPA1 facility. Network engineers are aware and are currently working on a resolution. This should be resolved within just a few minutes.Update 2:26 PM ET: Network issues are mostly resolved at this point. If you are still experiencing issues please let us know via ticket or email to ... Read More »

7th May 2018
Main Site and Help Desk Unavailable 01/18/2018 - 7:00AM

We'll be running maintenance on the server that hosts our site and Help Desk. Both will be unavailable between 7:00 AM and 7:30 AM ET. Downtime is expected to be less than 10 minutes between those times.

17th Jan 2018
EVA Reboot

Server Eva had an emergency kernel update and was rebooted. It will return to service in just a few minutes.

21st Dec 2017
Roscoe Timeout

We're seeing issues with server Roscoe again and service timing out. We're currently investigating and hope to have an update here shortly.UPDATE 2:44 PM ET: Roscoe underwent an emergency reboot and service has been restored.UPDATE 3:11PM ET: We've initiated an emergency fsck on this server to repair any drive errors and we'll continue to monitor. ... Read More »

20th Dec 2017
LInus Timeouts

We're seeing some timeouts with server Linus.

We are investigating now.

UPDATE: 10:39 AM : LInus has been rebooted and all services have returned to normal.



18th Oct 2017
Amsterdam VM Node down

Greetings!

Martje3 in the Netherlands is timing out. We're currently investigating and will have an update shortly.

UPDATE 12:45 AM ET: Server is back online.

13th Oct 2017
Hurricane Irma Update

Greetings!We're alive and well! We're happy to report that no service was interrupted during the storm and all servers remained online and operational. Both data centers suffered power outages but the generators did their job as expected and no service was impacted at all.Support replies for noncritical issues may be delayed as there was damage to ... Read More »

11th Sep 2017
Hurricane Irma

With Hurricane Irma continuing its path towards the US and Florida, specifically, we wanted to advise all of our valued clients with the first of what is sure to be numerous updates over the coming days. While forecasts over the last 24 hours show Irma moving well east of our Florida data center locations, we want to communicate our ... Read More »

6th Sep 2017
Server cPanel Updates

Several shared servers are running cPanel updates tonight. These updates only last a few minutes but while they run, cPanel will be unavailable and some services may restart.

28th Aug 2017
Arlo2 Down

Arlo2 is reporting timeouts. We are currently investigating.03:28 PM ET: It appears that a faulty memory module is to blame. We are taking Arlo down now to replace the RAM.04:03 PM ET: Arlo2 is back online and services are starting to come online now.04:15 PM ET: Service should be fully restored now. Please open a ticket with our tech department ... Read More »

26th Jul 2017