13 Dec 2018 EU VM Martje TimeOuts


We're seeing timeouts on all VMs hosted on Martje in Amsterdam. We are currently investigating.

The Amsterdam NOC has confirmed a network issue affecting a portion of their data center. This should be resolved shortly.

 

1:38 AM ET Issue has been resolved and all VMs should now be responding.






8 Nov 2018 Billing Tickets


Please note that we ran an update that caused several older Billing tickets to reopen. These tickets have been removed. If you receive a ticket alert for a billing related issue that was already resolved. Please disregard.






23 Sep 2018 TPA1 VM Nodes timing out.


We're seeing timeouts on several TPA1 VPS nodes. We are currently investigating.10:55 AM ET: Issue has been isolated to VMs on Martha. We are performing an emergency reboot now and should have service back to normal very shortly.11:06 AM ET: Main node is back online. VMs are starting to come back online.11:20 AM ET: VMs are now responding ... Read More »






19 Sep 2018 Tampa Network Timing Out


We're seeing timeouts on several Tampa servers. It appears there is a network-wide issue affecting servers located at TPA1. We are currently investigating.

05:43 PM ET Services are now responding normally.






18 Sep 2018 Roscoe2 TimeOuts


We're currently working on roscoe2 which is experiencing timeouts on some services. This will be resolved shortly.

10:58 PM ET: Services are returning to normal.







31 Aug 2018 Amsterdam Network Timeouts


We're seeing some network timeouts from certain locations affecting the Amsterdam servers. We're working in re-routing traffic and should have an update shortly.4:27 PM: We are currently investigating a possible issue with a switch in this location which may be causing this issue.4:54 PM: The switch was replaced and sites are now responding and ... Read More »






26 Aug 2018 NETWORK ISSUES - NOW RESOLVED


There was a network issue affecting a large portion of the network that caused intermittent timeouts. The issue stemmed from Level 3 and traffic has been re-routed. All servers are now responding normally with no timeouts. If you still have issues please let us know.






19 Aug 2018 Roscoe Timeouts


We're seeing timeouts on Roscoe at TPA1. On site techs are currently investigating and we should have further details shortly.

02:09PM ET: Roscoe is now responding normally. There was a power issue affecting a portion of this rack which has since been resolved.






18 Jul 2018 Server Roscoe - File System Issues


Server Roscoe is having file system issues that we are working on resolving now. Some database driven sites may not be able to connect properly while this is resolved. We'll have an update/resolution shortly.

05:53 PM ET: Sites are now loading. If your site is still having issues, please open a support request.






16 Jul 2018 Server Linus Timeouts


We're currently seeing timeouts on server Linus at TPA1. We are currently investigating.

11:40 PM ET: Server is responding normally again and all services are responding