Dec 21st EVA Reboot
Server Eva had an emergency kernel update and was rebooted. It will return to service in just a few minutes.
Dec 20th Roscoe Timeout
We're seeing issues with server Roscoe again and service timing out. We're currently investigating and hope to have an update here shortly.UPDATE 2:44 PM ET: Roscoe underwent an emergency reboot and service has been restored.UPDATE 3:11PM ET: We've initiated an emergency fsck on this server to repair any drive errors and we'll continue to monitor. ... Read More »
Oct 18th LInus Timeouts
We're seeing some timeouts with server Linus.
We are investigating now.
UPDATE: 10:39 AM : LInus has been rebooted and all services have returned to normal.
Oct 13th Amsterdam VM Node down
Martje3 in the Netherlands is timing out. We're currently investigating and will have an update shortly.
UPDATE 12:45 AM ET: Server is back online.
Sep 11th Hurricane Irma Update
Greetings!We're alive and well! We're happy to report that no service was interrupted during the storm and all servers remained online and operational. Both data centers suffered power outages but the generators did their job as expected and no service was impacted at all.Support replies for noncritical issues may be delayed as there was damage to ... Read More »
Sep 6th Hurricane Irma
With Hurricane Irma continuing its path towards the US and Florida, specifically, we wanted to advise all of our valued clients with the first of what is sure to be numerous updates over the coming days. While forecasts over the last 24 hours show Irma moving well east of our Florida data center locations, we want to communicate our ... Read More »
Aug 28th Server cPanel Updates
Several shared servers are running cPanel updates tonight. These updates only last a few minutes but while they run, cPanel will be unavailable and some services may restart.
Jul 26th Arlo2 Down
Arlo2 is reporting timeouts. We are currently investigating.03:28 PM ET: It appears that a faulty memory module is to blame. We are taking Arlo down now to replace the RAM.04:03 PM ET: Arlo2 is back online and services are starting to come online now.04:15 PM ET: Service should be fully restored now. Please open a ticket with our tech department ... Read More »
Jul 5th GRA1-EU Emergency Maintenance
Greetings! We're currently working on some updates and upgrades to GRA1-EU.
There should be no noticeable issues with most sites after this upgrade. If you see issues with any of your sites, please open a ticket so we can resolve for you right away.
Jun 29th Linus Maintenance
Server Linus will be undergoing maintenance tonight after 11PM EST.
We will be re-enabling php selector to run alongside MultiPHP. This will give you more options when defining your PHP versions and modules.
The work is not expected to cause any noticeable issues for clients on Linus.