Jul 10th Issues in EU

We're seeing some issues with servers in The Netherlands. Aya and some VMs are currently affected. We're working on resolution.

8:40 PM EST: Issue resolved and Aya is back online. All servers affected are also back online.


Jul 5th Troubles In Amsterdam - RESOLVED

We're seeing some timeouts at one of the Amsterdam Data Centers. Remote hands are investinagting now and we'll update you shortly.02:23 AM ET: We're seeing a massive attack to a node in the Amsterdam DC that is affecting a few clients. Network engineers are working on mitigation and we hope to have this resolved here shortly.3:52 AM EST: Attack ... Read More »

Jun 20th DNS Server Updates

We're seeing igns of failure from our central DNS server. This server serves the ns3 and ns4 nameservers.Please check your nameserver config at your registrar and make sure you are using all the nameservers from your welcome email to avoid any downtime. There are 4 total nameservers to use listed in your welcome email.Our NS3 nameserver needed to ... Read More »

Jun 3rd Client Portal Updates

Greetings!

We'll be performing some updates to our client portal over the next 4 days. If you notice the desk being unavailable during that time, it would only be for a few minutes and we ask that you kindly try again after a few minutes.

Thank you!

May 17th Troubles in Amsterdam

We're seeing some timeouts on some servers in Amsterdam. We're looking further at this now.08:25 AM EST UPDATE: We're seeing all servers in the Amsterdam data center timing out and are working with the network techs on site to determine the cause of failure.08:38 AM EST UPDATE: We've isolated the issue and are working on resolution now. Servers ... Read More »

May 11th Arlo2 Maintenance has Started

Please note that the maintenance period has begun and Srlo2 may be going down any moment for the server move.

01:26AM EST We're having some switch issues and are working on resolution.

01:42AM EST We're back up and running. Please let us know if you still have anu issues.

May 9th Arlo2 - Scheduled Maintenance

The PDU that provides power to Arlo2 has recently shown signs of eminent failure.  In order to avoid Arlo2 losing power unexpectedly, we'll need to replace the PDU right away.  Unfortunately, this maintenance requires us to power Arlo2 down for a few minutes.  Downtimeshould be no more than 10 minutes during this PDU replacement.Maintenance ... Read More »

May 5th Server Quentin Emergency Reboot - UPDATES

This server will be back online shortly.

Update: 01:09AM EST We're in the process of running a files system check now. We expect resolution within 30 minutes.

Update: 02:36AM EST Server Quentin is being difficult. We apologize for the inconvenience. We've started restoring Web sites on to new servers to get client sites up as soon as possible.

May 2nd Server Roscoe cPanel Updates

Server Roscoe is running cPanel updates. While sites are not affected, brief interruptions to cPanel and Webmail may happen while the process completes. It's estimated at 1 hour.

Apr 28th cPanel Updates

Most remaining servers are currently running the latest cPanel updates. While sites are not affected, some services such as Webmail and cPanel may be unreachable for the next few minutes while the process completes.

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