Billing Tickets

Please note that we ran an update that caused several older Billing tickets to reopen. These tickets have been removed. If you receive a ticket alert for a billing related issue that was already resolved. Please disregard.

8th No 2018
TPA1 VM Nodes timing out.

We're seeing timeouts on several TPA1 VPS nodes. We are currently investigating.10:55 AM ET: Issue has been isolated to VMs on Martha. We are performing an emergency reboot now and should have service back to normal very shortly.11:06 AM ET: Main node is back online. VMs are starting to come back online.11:20 AM ET: VMs are now responding ... Continuare »

23rd Sep 2018
Tampa Network Timing Out

We're seeing timeouts on several Tampa servers. It appears there is a network-wide issue affecting servers located at TPA1. We are currently investigating.

05:43 PM ET Services are now responding normally.

19th Sep 2018
Roscoe2 TimeOuts

We're currently working on roscoe2 which is experiencing timeouts on some services. This will be resolved shortly.

10:58 PM ET: Services are returning to normal.


18th Sep 2018
Amsterdam Network Timeouts

We're seeing some network timeouts from certain locations affecting the Amsterdam servers. We're working in re-routing traffic and should have an update shortly.4:27 PM: We are currently investigating a possible issue with a switch in this location which may be causing this issue.4:54 PM: The switch was replaced and sites are now responding and ... Continuare »

31st Aug 2018
NETWORK ISSUES - NOW RESOLVED

There was a network issue affecting a large portion of the network that caused intermittent timeouts. The issue stemmed from Level 3 and traffic has been re-routed. All servers are now responding normally with no timeouts. If you still have issues please let us know.

26th Aug 2018
Roscoe Timeouts

We're seeing timeouts on Roscoe at TPA1. On site techs are currently investigating and we should have further details shortly.

02:09PM ET: Roscoe is now responding normally. There was a power issue affecting a portion of this rack which has since been resolved.

19th Aug 2018
Server Roscoe - File System Issues

Server Roscoe is having file system issues that we are working on resolving now. Some database driven sites may not be able to connect properly while this is resolved. We'll have an update/resolution shortly.

05:53 PM ET: Sites are now loading. If your site is still having issues, please open a support request.

18th Iul 2018
Server Linus Timeouts

We're currently seeing timeouts on server Linus at TPA1. We are currently investigating.

11:40 PM ET: Server is responding normally again and all services are responding

16th Iul 2018
Tampa Network Issues

We're seeing some packet loss from some locations to our TPA1 facility. Network engineers are aware and are currently working on a resolution. This should be resolved within just a few minutes.Update 2:26 PM ET: Network issues are mostly resolved at this point. If you are still experiencing issues please let us know via ticket or email to ... Continuare »

7th MaI 2018