Sep 23rd TPA1 VM Nodes timing out.

We're seeing timeouts on several TPA1 VPS nodes. We are currently investigating.10:55 AM ET: Issue has been isolated to VMs on Martha. We are performing an emergency reboot now and should have service back to normal very shortly.11:06 AM ET: Main node is back online. VMs are starting to come back online.11:20 AM ET: VMs are now responding ... Leia mais... »

Sep 19th Tampa Network Timing Out

We're seeing timeouts on several Tampa servers. It appears there is a network-wide issue affecting servers located at TPA1. We are currently investigating.

05:43 PM ET Services are now responding normally.

Sep 18th Roscoe2 TimeOuts

We're currently working on roscoe2 which is experiencing timeouts on some services. This will be resolved shortly.

10:58 PM ET: Services are returning to normal.


Aug 31st Amsterdam Network Timeouts

We're seeing some network timeouts from certain locations affecting the Amsterdam servers. We're working in re-routing traffic and should have an update shortly.4:27 PM: We are currently investigating a possible issue with a switch in this location which may be causing this issue.4:54 PM: The switch was replaced and sites are now responding and ... Leia mais... »

Aug 26th NETWORK ISSUES - NOW RESOLVED

There was a network issue affecting a large portion of the network that caused intermittent timeouts. The issue stemmed from Level 3 and traffic has been re-routed. All servers are now responding normally with no timeouts. If you still have issues please let us know.

Aug 19th Roscoe Timeouts

We're seeing timeouts on Roscoe at TPA1. On site techs are currently investigating and we should have further details shortly.

02:09PM ET: Roscoe is now responding normally. There was a power issue affecting a portion of this rack which has since been resolved.

Jul 18th Server Roscoe - File System Issues

Server Roscoe is having file system issues that we are working on resolving now. Some database driven sites may not be able to connect properly while this is resolved. We'll have an update/resolution shortly.

05:53 PM ET: Sites are now loading. If your site is still having issues, please open a support request.

Jul 16th Server Linus Timeouts

We're currently seeing timeouts on server Linus at TPA1. We are currently investigating.

11:40 PM ET: Server is responding normally again and all services are responding

May 7th Tampa Network Issues

We're seeing some packet loss from some locations to our TPA1 facility. Network engineers are aware and are currently working on a resolution. This should be resolved within just a few minutes.Update 2:26 PM ET: Network issues are mostly resolved at this point. If you are still experiencing issues please let us know via ticket or email to ... Leia mais... »

Jan 17th Main Site and Help Desk Unavailable 01/18/2018 - 7:00AM

We'll be running maintenance on the server that hosts our site and Help Desk. Both will be unavailable between 7:00 AM and 7:30 AM ET. Downtime is expected to be less than 10 minutes between those times.