Aug 12th FAMKE - NLDS - TIMEOUTS
Server Famke in EU is reporting timeouts. All VMs on this node are affected. We are working on a resolution and will provide an update as soon as possible.
Jul 18th Server Roscoe - File System Issues
Server Roscoe is having file system issues that we are working on resolving now. Some database driven sites may not be able to connect properly while this is resolved. We'll have an update/resolution shortly.
05:53 PM ET: Sites are now loading. If your site is still having issues, please open a support request.
Jul 16th Server Linus Timeouts
We're currently seeing timeouts on server Linus at TPA1. We are currently investigating.
11:40 PM ET: Server is responding normally again and all services are responding
May 7th Tampa Network Issues
We're seeing some packet loss from some locations to our TPA1 facility. Network engineers are aware and are currently working on a resolution. This should be resolved within just a few minutes.Update 2:26 PM ET: Network issues are mostly resolved at this point. If you are still experiencing issues please let us know via ticket or email to ... Read More »
Jan 17th Main Site and Help Desk Unavailable 01/18/2018 - 7:00AM
We'll be running maintenance on the server that hosts our site and Help Desk. Both will be unavailable between 7:00 AM and 7:30 AM ET. Downtime is expected to be less than 10 minutes between those times.
Dec 21st EVA Reboot
Server Eva had an emergency kernel update and was rebooted. It will return to service in just a few minutes.
Dec 20th Roscoe Timeout
We're seeing issues with server Roscoe again and service timing out. We're currently investigating and hope to have an update here shortly.UPDATE 2:44 PM ET: Roscoe underwent an emergency reboot and service has been restored.UPDATE 3:11PM ET: We've initiated an emergency fsck on this server to repair any drive errors and we'll continue to monitor. ... Read More »
Oct 18th LInus Timeouts
We're seeing some timeouts with server Linus.
We are investigating now.
UPDATE: 10:39 AM : LInus has been rebooted and all services have returned to normal.
Oct 13th Amsterdam VM Node down
Greetings!
Martje3 in the Netherlands is timing out. We're currently investigating and will have an update shortly.
UPDATE 12:45 AM ET: Server is back online.
Sep 11th Hurricane Irma Update
Greetings!We're alive and well! We're happy to report that no service was interrupted during the storm and all servers remained online and operational. Both data centers suffered power outages but the generators did their job as expected and no service was impacted at all.Support replies for noncritical issues may be delayed as there was damage to ... Read More »